On this episode of Fully Managed, host Daniela welcomes John Felke (aka Johnny Flash), founder of Johnny Flash Productions, for a fun and deeply insightful conversation about what it really takes to deliver great websites — and client experiences — at scale.
First, Johnny plays a rapid-fire game: Real or Fake Website? (Spoiler: poop is involved 💩)
Then we dive into:
How Johnny built a full-time agency while raising 4 kids
Why most business owners get their websites wrong
The power of setting clear expectations early
How to avoid miscommunication in client projects
What to do when a project completely goes off the rails
Why you should always call, not email, when things go bad
How to train clients to communicate problems (not just “fixes”)
Whether you’re a designer, a developer, or just trying to run a better business — this episode is a must-listen for anyone who works with clients.
Fully Managed is a podcast by Penji, where we talk to marketing professionals and agency owners about the real challenges they face and the strategies they use to grow.