Fully Managed

AI Is Getting “Human”—Here’s What That Means for Your Business

Episode Summary

On today’s episode, Michael Gadbsy talks to Shannon, Penji’s Partnership Coordinator about how AI is transforming the customer experience and sales process by augmenting—not replacing—human interaction.

Episode Notes

Here are three things you’ll learn in this episode:

1. How AI tools are helping businesses personalize customer outreach at scale while keeping messages human and on-brand.

2. Why it’s crucial to design AI systems that include human touchpoints, especially in high-stakes areas like sales and customer support.

3. What the future may look like as AI becomes more “human,” and why clear expectations around its role in business processes will matter more than ever.

About Michael Gadsby and O3:

- Website: http://www.o3world.com/

- LinkedIn: https://www.linkedin.com/in/michaelgadsby/

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